ServiceMaster Clean Vancouver | Strata Janitorial
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Communication is Key

COMMERCIAL CLEANING TIPS.

Unpleased businesswoman tired to listen to client. Depressed female manager using phone. Her business partner leaning head on hand and looking at camera. They working at home. They sitting on floor

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Have a rush cleaning issue you want to notify us about?

You can easily tell us about it via a quick click on your computer desktop to our ServiceLink program.  Not only can you tell us about the issue, you can track its resolution too!

Shy? Not sure you want to say something in person?

No problem!  We regularly send out Tell ServiceMaster survey requests to all of our customers requesting feedback on our services.  If you want to be anonymous, you can be anonymous!

At ServiceMaster Clean, we believe a good relationship begins with open communication.  So, whenever you want to talk, let’s talk!

Click here to find out what we can do for you!

ServiceMaster Clean – We are your commercial cleaning specialists.

We are a team of professional commercial cleaners dedicated to all of your office cleaning needs from janitorial services to hard floor cleaning and everything in between!

For more information on any of our commercial cleaning services, contact us today!

 “I love their service, communication, attention to detail and pride they take in their work.” J.T., Stewart McKelvey

 “Commitment to client satisfaction.” R.H., Alberta Health Services

It’s Time for a breakup !

COMMERCIAL CLEANING TIPS.

Businessman holding tablet front of him

ARE YOU GETTING WHAT YOU WERE PROMISED?

We’ve heard the stories – Commercial cleaning companies that over promise and under deliver!  If that’s the type of janitorial company that is servicing you today, maybe it’s time for a breakup!

At ServiceMaster Clean, we believe in saying what we do and doing what we say!  But above all, we believe in simply doing it!  That’s our pledge to each and every one of our customers.

…And our customers would agree.

Green Imaging                                        “Cleaning you can count on and willing to go the extra mile.”

The Brick                                                    “Nice to have a crew that works hard to make certain that the work is done to the standard the client wants”

Electronic Arts                                       “Fantastic service”

Calgary Laboratory Services           “Best in the business”

Arturus Realty                                        “Couldn’t say enough good – excellent company”

Complete the form to find out what we can do for you!

ServiceMaster Clean – We are your commercial cleaning specialists.

We are a team of professional commercial cleaners dedicated to all of your office cleaning needs from janitorial services to hard floor cleaning and everything in between!

For more information on any of our commercial cleaning services, contact us today!

 “Guaranteed it will be done right the first time” J.F., Vancouver Canadians

 “I would highly recommend this company” D.B., Global Distribution & Warehousing

A WORD ABOUT ACCOUNTABILITY – To Do List

COMMERCIAL CLEANING TIPS

'To do list' with a black pen.

A WORD ABOUT ACCOUNTABILITY

Like most professionals, we know your daily To Do list is likely a mile long!  Too many things to do, too little time to do them in!

When you hire the professional janitorial services of ServiceMaster Clean, we know we can strike “Cleaning facility” right off of your To Do list!  In fact, other than an occasional touch base meeting to ensure we are taking care of ALL the things you need us to take care of, you don’t have to worry about a thing!

We want to lighten your load so you can focus on the more important items on your To Do list.  Cleaning certainly shouldn’t be one of them!

Complete the form to find out what we can do for you!

ServiceMaster Clean – We are your commercial cleaning specialists.

We are a team of professional commercial cleaners dedicated to all of your office cleaning needs from janitorial services to hard floor cleaning and everything in between!

For more information on any of our commercial cleaning services, contact us today!

“ServiceMaster has always been there for whatever I need.” C.M., Electrolux

“Your teams are prompt and professional.” E.T., Freedom Travel

Mop & Bucket

COMMERCIAL CLEANING TIPS

Cleaning up the mess. Businessman with bucket and rag.

A WINNING FORMULA

Mop + Bucket ≠ Great Cleaner

Not all janitors are created equally!

What makes a great cleaner?

At ServiceMaster Clean, we believe we can teach almost anyone our great cleaning systems.  But what sets us apart is the quality of our cleaners.

Our winning formula?

Trustworthy + Dependable + Pride in workmanship = Great Cleaner

We believe you, your colleagues and your facility deserve the very best!  So, we make sure our staff are the very best!

Complete the form to find out what we can do for you!

ServiceMaster Clean – We are your commercial cleaning specialists.

We are a team of professional commercial cleaners dedicated to all of your office cleaning needs from janitorial services to hard floor cleaning and everything in between!

For more information on any of our commercial cleaning services, contact us today!

 “Dependable.” S.M., Horizon NB

 “Committed to 100% satisfaction.” T.W., Original Joe’s

 

Green…. the Colour of Good Business

JANITORIAL SERVICES……

The Colour of Good BusinessGreen Business Office

Green cleaning not only minimizes impact on the environment, recent studies have shown that sustainable buildings, or buildings that go green, have measurable financial gains due to employee health, productivity and retention as well as lower operating costs.

Green cleaning is one of the easiest and fastest ways for building managers to make their facilities healthier for employees, not to mention their contribution to the overall environment. Plus, it offers the ability to earn LEED® points in the process.

The Canadian Green Building Council’s Leadership in Energy and Environmental Design (LEED®) Green Building Rating System™ is the nationally accepted benchmark program for measuring and documenting success of high-performance green buildings for every building type, whether you have an existing building (LEED-EB) or a new construction (LEED-NC).

LEED is a point-based rating system whereby points are earned for building attributes considered environmentally beneficial.

ServiceMaster Clean can help you to earn up to 8 of a maximum 14 points in the area of Material & Resources and up to 9 of a maximum 19 points in the area of Indoor Environmental Quality through our Healthy Office Cleaning programs.

ServiceMaster Clean has developed the most advanced products and methods to make green cleaning as effective as traditional cleaning. Not all green cleaning products are independently audited and certified green, however. ServiceMaster Clean is one of the only cleaning companies whose products are certified by the leading environmental organizations. ServiceMaster Clean green cleaning is a highly efficient and effective cleaning system that is built around these advanced, innovative products.

ServiceMaster Clean offers a full range of cleaning services that will help you to keep your office healthy and productive. Whether it’s providing regular janitorial services, sanitizing workstations and high traffic surfaces or using environmentally friendly products and processes, we understand the power of a clean and healthy work environment.

ServiceMaster Clean – We are your commercial cleaning specialists.

We are a team of professional commercial cleaners dedicated to all of your office cleaning needs from janitorial services to hard floor cleaning and everything in between!

For more information on any of our commercial cleaning services, contact us today!

“The administration staff is very friendly and the cleaners get the job done. Always very helpful with any questions. The company as a whole is committed to excellence and to provide a great service to its clients.” J.M. Air Canada

 

“Excellent customer service. It is always a pleasure to do business with ServiceMaster. They always do their best to satisfy their clients. I would definitely recommend them to friends.” A.O. Johnson & Johnson Inc.

Fair Wage – Janitorial & Caretaker Management – Option For Our Customers

If we had to come up with one line description of ServiceMaster Clean’s photoJanitorial & Caretaker Management Services, it would be our commitment to providing a level of service at an affordable price. That’s not an easy balance to strike, The key part of that formula is finding and retaining the right staff, which can be difficult in the Lower Mainland. The high cost of living is a real problem, and we do what we can to help: we already offer higher than industry average salaries for many of our janitorial positions. Still we think this is not enough, which is being acknowledged elsewhere. Two years ago, Seattle introduced a $15 minimum wage, with Vancouver considering a living wage for its employees. We’d like to get ahead of the curve, by offering our clients the option to provide a guaranteed fair wage for our janitorial staff.
We believe there are a number of positive benefits for our clients when selecting this option. By ensuring our janitorial staff has a better quality of living, we keep them happy and engaged in their position, which is a critical part of the service industry. They take greater care in their position, leading to better outcomes in locations. Furthermore by retaining more of our staff they also develop greater familiarity with a location and its people, which means they can see potential problems before they escalate. At the same time, residents and representatives of the location may find them more approachable and can also work out issues before they get raised to the property manager attention. It’s a winning formula for all.
Now we want to stress a couple of things. We offer a janitorial management service, so the actual janitor wage (which is what fair wage will cover) only consists of 60% of the total cost. So if your strata selects the fair wage option, on average it will only result in a 15% increase. The other 40% covers all of the other services that ensure your building remains in tip top shape. This includes supervisors, the office, cleaning supplies, equipment and maintenance that we may include as part of a contract.  
Starting in August we will be providing a Fair Wage Option on all our Janitorial proposals. Again this is only an option, but we believe strongly it will improve the industry and the quality of service for the properties we serve.  All Fair wage Janitorial Management contracts will have a clause that guarantees that the cleaned serving their building will make no less than X. (We can show payroll records to verify etc…) 

Services We Perform

Cleanlogo-2C

I’m often surprised to learn that a lot of property managers with whom we have a great relationship do not know all the services we make available to stratas. We are structured primarily to serve the property  management industry in the GVRD.  Here is a breakdown of what we can offer you.

Fredy
Floor Care
Account Manager: Fredy Cayta

contact Fredy for quotes: fredy at svmresidential.ca

-Carpet Cleaning & Carpet Cleaning Programs
-Spot Cleaning, Emergency Carpet Cleaning
-Upholstery Cleaning
-Tile Cleaning
-Linoleum Strip and Wax
Rachel Headshot

Exterior Cleaning Services
Account Manager: Rachel Hart
contact Moe for quotes: rachel at svmresidential.ca

-Window Cleaning: High Rise and Low Rise
-Gutter Cleaning 1x Clean and Gutter Cleaning Programs
-Dryer Vent Cleaning
-Pressure Washing
-Parkade Cleaning
-Building Facade Cleaning: hand scrub or pressure washing

Angel Profile Pic Option 1

Strata Janitorial and Building Caretaker Services
Account Manager: Angel Cividanes
contact for Angel: angel at svmresidential.ca

-Performance or Hourly Based Cleaning
-Part Time / Full Time Cleaning
-Building Caretaker Services
-Cloud Based Reporting

We guarantee satisfaction 100% within our quoted scope of work. Any customer concerns are addressed right away.

Thanks for considering ServiceMaster Clean Residential for Vancouver.

The 4 Elements of Cleaning – Anything

The 4 Elements of Cleaning

Known as: The Four Fundamentals of Soil Suspension

There are 4 elements involved in cleaning, whether you’re cleaning your clothes, the dishes, the car or carpets.  These elements are necessary to lift the soil from the surface which you are trying to clean – suspending it – allowing it to be rinsed away or removed.

Understanding how this applies to carpet cleaning is an important piece of knowledge.  It is a part of each technician’s certification.  The description of these elements in the following excerpt is taken from the IICRC certified Carpet Cleaners Handbook, from ESTEAM.

4 Fundamentals of Soil Suspension:

They are: temperature, agitation, cleaning agents, and time.

If one of the fundamentals is decreased then one of the others must increase.

Temperature.

A recognized law of physics, Arrhenius’ Law, states: For every 18 degrees over 118 degrees (Fahrenheit) that the temperature of a cleaning solution is increased, the effectiveness of that solution will increase by a factor of 2.

Hot water is an extremely valuable tool in carpet cleaning and should not be viewed as harmful to the fiber or the carpet.

Agitation or Mechanical Action

May be accomplished with brush and elbow action, psi from the spray wand, or with the scrubbing action of a rotary or cylindrical machine.  The functions of agitation include the following:

1)    Aid in distribution of preconditioning agents

2)    Assist in soil suspension

3)    Lift matted and crushed face fibers.

Cleaning Agents

Cleaning agents or solutions are present in the pre-spray solutions and spot removers used during carpet cleaning.  They are chosen based on what type of soil is present in the carpet, and what the carpet is made of.

Time

Time is required for the cleaning agents to perform their function of releasing the soils from the fibers.  This contact time is referred to as dwell time, and is generally felt that 5 – 10 minutes dwell time is ideal.

If one of the fundamentals is decreased, one of the others must increase.  This is important to keep in mind when considering our next article, and the differences in cleaning methods.