ServiceMaster Clean Vancouver | Technical
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Large Projects In The Cleaning World are Different – Critical to put the contractor through a selection framework

It can be a tough process for a Strata to undertake a large cleaning project. Their requirements often involve significant complexity, much of which may not be apparent to the residents when they first set out.

When the strata receives quotes back, they are confused when contractor submit prices and scopes that are wildly different. Moreover selecting the lowest cost often leads to an unsatisfactory outcome, as key facets of the job are unaddressed. This can lead to essential work being uncompleted or a second vendor being called in to complete the job.

How to avoid this situation? First is to grapple with number of essential questions.

  1. Why? Is the project required? what needs to be done?
  2. Clearly defining Specifications – Scope Of Work are not clearly defined
  3. What approach to cleaning? What are the industry standards for
  4. Vetting Contractors – are they reputable? Do they have the capacity and technical ability?
  5. What is the proposed workflow? How disruptive will it be for the location’s residents.
  6. What is the deficiency plan?
  7. Is there a clear point of contact and management structure for both the location and vendor.
  8. Is there a clear communication pathway and approach for providing project update.

When sourcing a contractor for a large cleaning project best results are achieved when you consider above and not simply engage the lowest bidder.

Commercial Cleaning Tips – Details Matter


"Man with shear on grass, ocd"

DETAILS MATTERIt’s all about the little details …

At ServiceMaster Clean, cleaning is about the details!

  • Using the right products – free of VOCs (volatile organic compounds), perfumes and dyes
  • Incorporating tested systems for efficiency
  • Having a thorough communication system between us, our cleaners and our clients
  • But above all – it’s about cleaning all the nooks and crannies

We know you’ve got lots of other details to worry about.  You shouldn’t have to worry about the details of cleaning your facility too!

Complete the form to find out what we can do for you!

ServiceMaster Clean – We are your commercial cleaning specialists.

We are a team of professional commercial cleaners dedicated to all of your office cleaning needs from janitorial services to hard floor cleaning and everything in between!

For more information on any of our commercial cleaning services, contact us today!

Setting Up A New Building “Meet The Team Document”

People deal with people, a novel concept.

When we set up a new building, we send the property manager and site contacts an information binder that outlines what services we will provide. It includes a “meet our team” document. We let them know a little bit about the cleaning staff , their supervisor and general manager, as well as their roles, contact information and a headshot. When lines of communication are opened, it allows all parties to have relevant conversation. This in the end  greatly helps us to meet and exceed our customers’  expectations.

Please Click  below to see a sample meet your team sheet.

ServiceMaster Clean _Meet Your Team_ Sample

Building Inspections “Staying Ahead”

In our modern lives people are bombarded with different tasks, jobs and interests. That leaves us less time to notice small details in our surroundings, until they become a big problem. We also have come to  expect that someone takes care of it… so who takes care of your buildings?

Our cleaning staff and caretakers are constantly in a building (everyday in some cases) and are acutely aware of its health; its part of their job. In the service industry we try stay in front of challenges in order to do this one the tools we have is periodic inspections of our sites. We accept the responsibility that we are the eyes and ears on the ground for the property managers we serve.

So if our staff has this information, but we don’t pass it along to the property managers we serve then where is the value in the inspections? We use a cloud based software called ServiceLink  that allows our Supervisors perform monthly inspections, (some accounts semi-monthly). These inspections are forwarded to the property managers (or whoever is designated). In these inspections we rate areas and every inspection is logged in the system.

CleanTelligent – Inspection Report – Sample

The report can help us identify problem areas and or recurring concerns.  In some cases it may not be as simple as the staff on site need to spend more time on a certain area. It could be a training issue, a cleaning product issue, site issue, equipment, etc. We also will let our customers know if there is some other maintenance items that is need of attention, like if the garage door doesn’t seem to be working. At the end of the day we do our best to stay ahead of problems and make sure the property managers we serve know the condition of the their buildings.

Servicelink gives us this ability to perform at a higher level.

ServiceMaster Clean and the Microfiber Advantage “Capture & Removal System”

In a number of our previous articles we have highlighted the advantages of going with ServiceMaster Clean Residential. Earlier we discussed the capture and removal system. Today we will discuss a piece of the system technology; the microfibre cloth.

microfiber-clothsOften you see the janitors use rags or cotton cloths to clean surfaces. Certainly they are the industry standard, and effective… otherwise we wouldn’t be using them. However as technology progression relentlessly continues, the old cotton cloth has long been supplanted by newer fabrics. For ServiceMaster, this means microfiber cloths.

Now you’ve probably heard about microfiber, but what is it? Basically it is a nylon/polyamide and polyester blend that is far superior to natural fibers on the market for its cleaning properties. Cotton is a uniform, single filament, which does not easily collects solid objects like dirt or bacteria. Much of the absorption occurs by collecting them between the fibres. By contrast, each microfiber strand has a star-like cross section, with deep fissures that gather particulates inside the fibre. A University of Massachusetts study found that they were able to collect 99% of the bacteria on the surface, compared to 33% by an equivalent sized cotton cloth. Its regularly recommended and used in areas where cleaning is critical, like hospitals and schools.(1)

Microfibers’ material composition also enhances the cloth’s ability to clean. Polyester’s smooth texture helps polish a surface, while polyamide as a fantastic absorbent material. The two materials also generate an electrostatic charge, which can draw in dust and lint. Finally, they are far softer than cotton, especially after a number of washes, which means they are safe on any surface that might be at risk of abrasion.

All in all, microfiber is a clearly superior technology to regular cloths, which is why it is part of the ServiceMaster’s Capture and Removal System, which is our primary standard for cleaning. All our janitors in the field only use microfiber cloths in cleaning, which just shows our commitment to always improving our cleaning standards.


Vacuums !

As with any technical task, carpet cleaning requires the right tools. And one of the most HiResimportant tools is a vacuum, The question is, which one should I chose for my building?  There are so many different types, and they can result in many different outcomes. A recent study from the Queensland University of Technology in Australia found, that certain models of vacuum cleaners can actually be detrimental to people’s health, by drawing in fine particulates and bacteria from the carpet and release them into the air, where they are inhaled. In general the researchers suggested that older cheaper vacuums tend to be worse in this regards than newer ones. There are other considerations that also deserve merit. Being light maneuverable can help cleaners get into tight spots. It also easier on the employee; allowing them to work for longer at higher work rates.

For residential buildings janitors, we generally see two types of vacuums: Backpack and Upright.


More maneuverability:
Easier to move around and carry because of carrying it on your back (at 8 lbs)
Also easier to deploy the power cord.
Quieter as the body tends to absorb some of the noise.

Lacks a beater that can get more dirt out of a carpet.
Longer distance for the air to travel can mean less power.
The position of the backpack complicates matters:
-Take time to put on and take off.
-Can be more difficult to carry all the attachments.
-Can be difficult to change bags

Upright vacuum


Short distance between the motor and the intake that means less power is lost.
Beater included that allows for the agitation of carpet fivers
Can carry multiple attachments
Easier to change bags.
Option of Canister, paper bag or Bag:
Larger bags (but fills it up quicker.)
Canister is easier to clean.

Bag can be difficult to clean.
Heavier and difficult to maneuver
Stairs are extremely difficult to clean with.
Often cannot clean corners properly due to the beater.
Louder due to the beater.

There are relative advantages to each, but it really boils down to a question of efficiency. While having an upright brought in every day would leave the carpet extremely clean, it would take up far too much of the cleaner’s time and leave other tasks incomplete. The best of both worlds on carpeted area is to use the backpack for day to day work, then have the upright brought in periodically, just to get the dirt deep down out. In almost all of our buildings we clean the building in this way.