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Do You Maintain Your Floors? Lets Keep Them Looking Great

Having clean, well maintained floors in your common areas helps establish a positive and healthy environment. There is nothing worse than when you walk into a location and see large stains / spots on the floor, which immediately take away from the location. Many buildings will throw up their hands and say “but we clean them once a year!” But what happens during the other 11 months? The amount of traffic in an high-rise condo’s common areas is equivalent to a commercial office building, and thus having a year round plan is essential.

Okay so what are the options? To start, develop a plan with a credible contactor who can comply with manufacturers warranties and specifications. Learn the difference between interim cleaning aka maintenance cleaning vs restorative/extraction cleaning. No two buildings are the same: they have different traffic patterns and environmental factors that can have dramatically different outcomes even when the same carpet is installed. Thus a location’s cleaning approach must be tailored to its situation. In our experience, it should be a mixture of interim and restorative cleaning set out a selected intervals. Approximately three quarters of the floor care work our crews complete are interim cleanings, which is meant to remove dirt and soil that a standard vacuum are unable pick up.

Not only will having a proper cleaning plan help the appearance of your building, it also protects its value and helps the budget. The floor care program is often the cheapest line item in a building’s budget; replacing carpet or hard surface floors is one the largest. If improperly maintained, most carpets discolours and “uglies out”, before it physically wears out at the end of its expected lifespan. A floor care plan will avoid this outcome, prolonging your carpet’s life and keeping your warranty intact. If a carpet prematurely ages and needs to be replaced ten, or even five years earlier than planned due to a lack of proper maintenence, its a case of penny wise pound foolish. And the best part is it isn’t really that expensive. Thus a carefully implemented carpet cleaning program should be considered an essential part of any building maintenence program.

TIRED OF SOURCING QUOTES – Quote Fatigue

Its a pretty common occurrence in our office where a property manager approaches us for quotes on a half dozen or more buildings in one instance. We’re totally not complaining about the situation (as it allows us to show what we’re capable of) but it can be inefficient approach to management.

Often the rationale is that a Strata Corporation assumes that the work was too costly or not well done, and they can save money by soliciting bids from a number of providers. Often any potential cost savings are lost due to the time taken to manage a competition, as well as the risk for disruption for on-boarding a new service vendor.

We offer an alternative: a consistent, long-term partner that can meet your service requirements at a cost that is at or below your expected budget. How exactly can we offer that?

  1. Consistency in delivery of service – one company that can adapt for the location’s needs.
  2. Familiarity of the building – Technicians know get to know the site and do things more efficiently
  3. Less Friction with service delivery
  4. No short-term solutions- Service provisions that provides the best value for the location long and short term
  5. Lower sales and on-boarding costs – only one competition at the start of the contract
  6. Less property manager involvement in a contract.

They key for success for both parties in a long term relationship is establishment of a common frame of reference. Actual service itself is secondary, whether it be a multiple, regular maintenance services or a simple agreement to clean the gutters every year. However as long as both parties have a common frame of reference, both sides usually come out getting what they want.

As as a “One Source Vendor” we have the ability to provide complete building maintenance programs or agreements that simply provide the same service annually. We brand our agreements as ASG (Annual Service Agreements) and APG (Annual Project Agreements). for an example of what an ASG looks like please CLICK HERE and for information please visit our web site or do not hesitate to contact us.

December e-Tips – Strata Cleaning News

Did You Know?
Dryer Vent CleaningiStock_000027011761XLarge

So in the past twelve months we have cleaned nearly 30,000 dryer
vents across the lower mainland: High Rise, Low Rise, Townhouse complexes…. by ladder, rope and by in-suite access. We thought it might be useful to provide some thoughts we gleaned from the field.
The main cause of damage is from pooling water within the vent that accumulates over time. This is usually the result of low air flow through the run that leads to airflow becoming restricted. Basically lint and other solid debris build up, until the entire vent is blocked resulting in moisture condensing and pooling. The first sign of trouble is usually when the moisture drains out of the vent through a hole (or corrosion) and stains a ceiling.

In our experience, slab ducts in high rises are the most susceptible to this problem, particularly when they have long runs, multiple corners and lack an effective boosterfan. This almost certainly results in some vents accumulating high levels of lint and debris.One thing we noticed is a huge help is reminding residents to clean their lint traps after each load. The difference between units that do or do not do this one simple task is immediately noticeable to our staff.

A number of people have asked when is an exterior only cleaning is appropriate and when a interior/exterior cleaning is required. Typically an exterior only cleaning is sufficient if the vent runs are fairly straight and short. and Interior/exterior cleaning is recommended for slab ducts with longer runs with corners. A best practice is to alternate between the two: one year from the interior and exterior next year the exterior, unless there are some known challenges on the location.

Snow Removal & De-Icing – Lessons LearnedScreen Shot 2017-12-05 at 6.52.19 PM

The past two years were pretty bad for ice and snow. Over that time we’ve developed a number of responses to meet your needs. First off, this year we have started to offer the supply and delivery of ice melt to customers. A number of our longtime clients already have staff on hand who can undertake snow cleaning and ice removal, but not the ice melt to do so, this is our attempt to help them. To learn more about our ice melt delivery service Please Click Here.

Not every building has the luxury of staff on hand who can provide all the physical labour to mange snowfall and freezing temperatures. That’s the next level of service we offer. We can offer being on our callout list, where we provide on-demand assistance for pressing needs. This is most appropriate for buildings that need a bit of assistance to their day to day operations, but not immediately. For buildings on our callout list, we do not guarantee that our staff will arrive on site before a certain time. Finally there is our full snow removal program, which is ideal for buildings that do not have a dedicated staff who can clean affected areas. This is an full service program, where we guarantee our staff will be on site before 9am to remediate the snowfall and distribute ice melt to affected walkways as required.

If any of these options piques your interest, let us know. There are a few parts that we will need to sort out with you before we start.
1. Site Maps – a detailed discussion on what areas need to be cleaned, and how. Nobody wants to have a disagreement on the day of a snowfall about an area that was or was not cleaned.
2. Triggers – when is a service required? Only for snow removal or any time the temperature falls below zero?
3. What Kind Of Ice Melt ?– Certain kinds can damage concrete or be unfriendly to our four legged friends. Thus we need to determine which salts we can use where, before we start.
4. Frequency – One Per Day? Multiple call outs? It all depends on the size of your building and needs.

Freezing and snow is a major issue, and we can tailor our service to your needs. Call us today and see what ServiceMaster Clean Vancouver can do for you.

It’s Time for a breakup !

COMMERCIAL CLEANING TIPS.

Businessman holding tablet front of him

ARE YOU GETTING WHAT YOU WERE PROMISED?

We’ve heard the stories – Commercial cleaning companies that over promise and under deliver!  If that’s the type of janitorial company that is servicing you today, maybe it’s time for a breakup!

At ServiceMaster Clean, we believe in saying what we do and doing what we say!  But above all, we believe in simply doing it!  That’s our pledge to each and every one of our customers.

…And our customers would agree.

Green Imaging                                        “Cleaning you can count on and willing to go the extra mile.”

The Brick                                                    “Nice to have a crew that works hard to make certain that the work is done to the standard the client wants”

Electronic Arts                                       “Fantastic service”

Calgary Laboratory Services           “Best in the business”

Arturus Realty                                        “Couldn’t say enough good – excellent company”

Complete the form to find out what we can do for you!

ServiceMaster Clean – We are your commercial cleaning specialists.

We are a team of professional commercial cleaners dedicated to all of your office cleaning needs from janitorial services to hard floor cleaning and everything in between!

For more information on any of our commercial cleaning services, contact us today!

 “Guaranteed it will be done right the first time” J.F., Vancouver Canadians

 “I would highly recommend this company” D.B., Global Distribution & Warehousing

Get The Facts On Vacuuming

COMMERCIAL CLEANING SERVICES

Hand put the last piece of jigsaw puzzle to complete the mission

Vacuuming Facts

Based on an analysis conducted by Dupont Company, in a typical commercial office environment 74-79% of carpet soil is dry and insoluble and must be removed with regular vacuuming. Otherwise, it will remain in your carpet even after solution-based deep cleaning. The remaining 16-22% soluble soil requires cleaning solution to dissolve before removal can be accomplished.

Removing loose soil, while it remains on the carpet surface, prevents dirt from moving down to the lower levels of the carpet pile and damage the carpet fibres. Without regular vacuuming and cleaning, most carpet wears out or devolves to an unacceptable appearance long before it should.

This is why professional carpet cleaning specialists always insist on vacuuming—not only on a regular basis—but especially prior to deep cleaning and extraction. In fact, the Carpet and Rug Institute (CRI) Carpet Maintenance Guidelines state that carpet should be vacuumed prior to deep cleaning as it makes a significant difference in the end result.

If your carpets are looking weathered, it may be time to examine your vacuuming program with a carpet maintenance professional.

Let ServiceMaster Clean’s professional carpet technicians help reduce the effects of the past and provide a brighter future for your carpet!

Complete the form to find out more about ServiceMaster Clean’s professional scheduled commercial carpet care maintenance programs.

ServiceMaster Clean – We are your commercial cleaning specialists.

We are a team of professional commercial cleaners dedicated to all of your office cleaning needs from floor cleaning to duct cleaning and everything in between!

For more information on any of our commercial cleaning services, contact us today!

 “The service is excellent. Any questions/issues I have are immediately handled in a professional and courteous manner. They are very thorough when cleaning and go above and beyond” C.C. CIBC

 “[ServiceMaster Clean] is very thorough, but it’s not only the cleaning, it’s the overall package (ie., the follow up). Any issues are acted upon immediately and there is always direct communication at all times.” M.Y. Direct Energy

COMMERCIAL CLEANING SERVICES

the same old thinking and disappointing results, closed loop or negative feedback mindset concept - a napkin doodle with a cup of coffee

Knowledge experts in carpet care.

Do you ever wonder why stubborn spots won’t come out even after you’ve had your carpets cleaned?

Products and methods used by some other commercial carpet cleaners can often lead to a phenomena called “wicking,” when only the surface stain is removed from the carpet, and as it dries, the water rises to the surface carrying dirt from the base of the carpet fibre up with it.

ServiceMaster Clean’s low-moisture commercial carpet cleaning process uses specialized equipment and chemical-free cleaning products that prevent wicking from occurring, while also offering many other advantages over traditional hot-water cleaning.

Speed drying is another technique employed to control wicking, using specialized drying equipment to speed up the drying process and minimize the chance of spots returning. Additionally, there are anti-wicking cleaning agents that are designed to control wicking.

The best way to prevent wicking is through a regularly scheduled carpet maintenance program. By cleaning the carpet each month, new soil build up is removed preventing the soil from embedding deeper down the carpet fibre.

With ServiceMaster Clean’s scheduled carpet care maintenance programs, interim cleaning processes such as vacuuming, spot and stain removal, plus machine agitation with environmentally friendly, low-moisture cleaning product are employed, and a hot water extraction treatment is only required once or twice a year, depending on the traffic in your facility.

Professional carpet maintenance programs can help reduce the effects of the past and provide a brighter future for your carpet.\

At ServiceMaster Clean, we not only professionally clean your commercial carpet, we also ensure our work meets your standards by conducting a follow up call after each visit.

Complete the form to find out more about ServiceMaster Clean’s scheduled commercial carpet care maintenance programs.

ServiceMaster Clean – We are your commercial cleaning specialists.

We are a team of professional commercial cleaners dedicated to all of your office cleaning needs from floor cleaning to duct cleaning and everything in between!

For more information on any of our commercial cleaning services, contact us today!

 “As a long-time customer of ServiceMaster, I find them extremely accommodating to our special needs or last minute requirements. The staff is very knowledgeable regarding stains and go one step further in getting the job done to our satisfaction.” D.C. Northbridge Insurance

 “I really like the way our representative takes a lot of pride in delivering a high level of quality service and at the same time always thinking of us the client when it comes to saving money to get the work done, and at the same time delivering great services. I would greatly recommend Service Master to anyone within my circle of Facilities or any family members.” C.D. Direct Energy

Carpet Maintenance – Times Have Changed

COMMERCIAL CLEANING SERVICES

A cropped shot of a handsome businessman under strain as colleagues request various things from him

Times have changed

Save time, energy and money.

Technology has greatly improved in the commercial carpet cleaning industry over the last few years in an effort to provide more environmentally friendly, effective and efficient results.

While there are many options available, the low-moisture, encapsulation process is considered the most effective and carpet-manufacturer approved technology for commercial carpet cleaning today.

ServiceMaster Clean’s encapsulation method uses specialized equipment and environmentally friendly, low-moisture solution to greatly reduce re-soiling issues and drying time.

How Does It Work?

With specialized equipment, cylindrical brushes move the soil from the bottom of the carpet to the top and a special environmentally friendly, low moisture solution surrounds the dislodged soils and holds them in suspension in a dry residue. A counter-rotating brush then removes the suspended soil immediately into a collection bin, and any remaining dry residue is removed by vacuuming.

What are the further benefits to low-moisture, encapsulation carpet cleaning?

  • Reduces water usage by over 80% from traditional carpet cleaning process
  • Environmentally friendly and qualifies for LEED points
  • Carpet manufacturer-approved process
  • CRI approved equipment and cleaning solutions
  • Carpet is dry and usable in 20 minutes which reduces the risk of “Slip & Fall”

With over 60 years of industry experience, ServiceMaster Clean provides the most effective and up-to-date innovations in commercial carpet care.

Complete the form to find out more about ServiceMaster Clean’s low-moisture commercial carpet cleaning technology.

ServiceMaster Clean – We are your commercial cleaning specialists.

We are a team of professional commercial cleaners dedicated to all of your office cleaning needs from floor cleaning to duct cleaning and everything in between!

For more information on any of our commercial cleaning services, contact us today!

A Clean Carpet is Steps Away……..

COMMERCIAL CLEANING SERVICES.

New Life text on a wooden cubes. Wood Abc.

A Clean Carpet is Steps Away…

Soil is the natural enemy of carpet. It attaches itself to sticky residue left behind from things like coffee spills. Without proper cleaning, soil will remain in the carpet and damage the fibres, leading to fading, discolouration, matting, fraying and ultimately, the premature and costly replacement of your carpet.

Although a regular commercial carpet maintenance program is ideal to maintain your carpet, a professional full restorative carpet cleaning should take place at least once a year to remove the accumulation of soil build up in higher traffic areas within your facility.

ServiceMaster Clean’s full restorative carpet care program involves a five-step process:

  • Proprietary Capture and Removal® deep vacuuming
  • Spot & stain removal
  • Low-moisture pre-spray & agitate with cleaning solution
  • Hot water rinse & extraction
  • Expedited Drying

At ServiceMaster Clean, we not only clean your carpet with our environmentally friendly and proprietary products, equipment and processes, we also ensure that our work meets your standards by conducting a follow up call after each visit.

With over 60 years of industry experience, we offer our customers the most effective and up-to-date innovations in commercial carpet care. Let ServiceMaster Clean provide a custom commercial carpet cleaning program that is right for your facility.

Complete the form to download “Key Carpet Cleaning Principles”.

ServiceMaster Clean – We are your commercial cleaning specialists.

We are a team of professional commercial cleaners dedicated to all of your office cleaning needs from floor cleaning to duct cleaning and everything in between!

For more information on any of our commercial cleaning services, contact us today!

“The dedication of your Team to support our needs, even on a short notice. Your Team are eager to help us and won’t hesitate to go above and beyond. also the expertise on carpet cleaning.” A.B. Shaw Communications

 “Our monthly and annual services are always done well, and when we call in for specific cleaning requests, the turnaround time and results are always great.” S.S. Bank of Nova Scotia Investment

 

Great White Nature’s Ice Melter

Extreme Melt Great White Nature’s Ice Melter – 50 lb

Ice Melt “Great White IceMelt” 50 lb Bags – Price Per Bag $ 25.00

Delivery $ 150.00 Per Site (Over 20 bags Subject To Additional Delivery charge)

All Prices Subject to GST

cem-great-white-400

  • 100% Natural Ice Melter
  • Pet Friendly Formulation – Less harmful to pets and wildlife
  • Environmentally friendly ice melt formula – Less harmful to grass, shrubs, and concrete*
  • Provides safe, no slip protection on steps, sidewalks and driveways
  • Non-hygroscopic formulation means it will not harden
  • Does not leave an oily residue
  • Sweeps, vacuums and washes up easily
  • Water soluble for easy clean-up

*when used as directed

 

 

 

ServiceMaster Clean Fuel Surcharge Information (FSC)

IMG_9618 (1)ServiceMaster Clean Fuel Surcharge Information (FSC)

At ServiceMaster Clean we haven’t raised most of our prices for years and when you run a fleet of 22 service vans and equipment fuel add ups ☺

The fuel surcharge for exterior is $ 10.00 per day on site and $ 15.00 per Floor Care order, the FSC does not apply to rental units only on project work and program work in our floor care and exterior cleaning service lines.

At ServiceMaster we not only use fuel to get to the site but to run most of our equipment.

We configured the pricing to have little impact which is reflected in the daily rate for exterior. Most exterior projects are one day and some can be week with this method they are weighted to the amount of days on site.

For Floor Care most of our projects and program work are under a day so we went with a per job.

When we were assessing our pricing, we had a look to see what the industry was doing regarding fuel and we came up with this model.

Wording For Quotes

Floor Care
FSC Fuel Service Charge – $15.00 Will Be Added to the Invoice

Exterior
FSC Fuel Service Charge – $10.00 Per Day On Site Will Be Added to the Invoice

Any questions please fee free to reach out.

David Benoit | President & General Manager
ServiceMaster Clean Residential Vancouver – ServiceMaster Restore Whistler
O: 604 435 1135 (24hrs) | C: 604 561 2903
E: david@smcvancouver.com | www.smcvancouver.com | www.servicemasterwhistler.com
Property Management – B2C Cleaning Services – Restore Services