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Carpet Maintenance Programs – We Didn’t Design Them, The Manufacturers Did

warranty sealWhenever someone is held liable for the condition of their product, they are going to give the purchaser the specs on maintaining it in order to keep it in optimium condition.  That way, if the product is not used properly and the purchasers comes back for a refund, the arguement can be made: why didn’t you take care of it properly?  After all, someone who manufactures a product and sells it doesn’t want to go around giving money back to purchasers for something that was misused, not maintained appropriately, and therefore broke down due to neglect.  After all, if I had my way I’d only change the oil in my car every 200,000 kms, but that would have consequences.

Our carpet cleaning programs are designed based on manufacturers’ warranty requirements.   These steps are necessary to protect and maintain your carpet so that it is kept in optimal condition.   This is based on fact, not any one person’s personal opinion or experience, but on the research, testing and results of numerous companies over decades of this product being created and sold.

WHAT DO THE MANUFACTURERS SAY?

There are key elements to carpet cleaning wherever there is HIGH TRAFFIC.  This is key – we’re not talking about the carpet on the bottom of your living room closet, or the spare room where Auntie Frieda and Uncle George go once per year but is otherwise unused, we’re talking about HIGH TRAFFIC AREAS: carpet that gets walked on every day by multiple pairs of dirty feet.    This is the lobby areas of buildings, the stairwells, the hallways.  They take a beating, and need to be cared for in order to ensure the best lifespan of the product.

The warranty requirements have 5 mandatory elements:

1) Entrance Mats : reduce the amount of dirt tracked in.  Use them.  It’s in the warranty requirements because they work and make a significant difference.

2) Vacuuming: get that abrasive soil out before it cuts and scrapes the carpet fibers under the grinding action of footsteps.   Everyone knows to vaccum but are you doing it properly?  Are you doing it enough?

3) Spot Cleaning: get that stuff out of there before it sets permanently!  And not any 1 spot cleaner is good for every type of spot.  Use the right product, don’t bleach the carpet fibers, and don’t set the stain permenantly by using the wrong thing.

4) Interim Maintenance : this can take several forms, but is a required step for high traffic areas in carpet – lighter than a hot water extraction clean, but heavier than vacuuming.

5) Hot Water Extraction: this is the most recognized form of carpet cleaning, also known as steam cleaning or restorative cleaning.  It is a necessary step, but not the only step – look at all the other steps that come before it.

Keep your warranty valid.  Maintain your investment.  Keep your strata clean.  That’s the goal and we’re on your side to achieve that result.  Don’t let the situation get extremely bad, then try to tidy it up a year later with a hot water extraction clean, expecting that it can and will every time be able to correct a cumulative year’s worth of neglect.  That approach doesn’t work.  It’s proven not to work.  If it did, that’s what would be outlined in your warranty.  But it’s not.

Services We Perform

Cleanlogo-2C

I’m often surprised to learn that a lot of property managers with whom we have a great relationship do not know all the services we make available to stratas. We are structured primarily to serve the property  management industry in the GVRD.  Here is a breakdown of what we can offer you.

Fredy
Floor Care
Account Manager: Fredy Cayta

contact Fredy for quotes: fredy at svmresidential.ca

-Carpet Cleaning & Carpet Cleaning Programs
-Spot Cleaning, Emergency Carpet Cleaning
-Upholstery Cleaning
-Tile Cleaning
-Linoleum Strip and Wax
Rachel Headshot

Exterior Cleaning Services
Account Manager: Rachel Hart
contact Moe for quotes: rachel at svmresidential.ca

-Window Cleaning: High Rise and Low Rise
-Gutter Cleaning 1x Clean and Gutter Cleaning Programs
-Dryer Vent Cleaning
-Pressure Washing
-Parkade Cleaning
-Building Facade Cleaning: hand scrub or pressure washing

Angel Profile Pic Option 1

Strata Janitorial and Building Caretaker Services
Account Manager: Angel Cividanes
contact for Angel: angel at svmresidential.ca

-Performance or Hourly Based Cleaning
-Part Time / Full Time Cleaning
-Building Caretaker Services
-Cloud Based Reporting

We guarantee satisfaction 100% within our quoted scope of work. Any customer concerns are addressed right away.

Thanks for considering ServiceMaster Clean Residential for Vancouver.

Carpet Maintenance Programs Designed By Manufacturers

Whenever someone is held liable for the condition of their product, they are going to give the purchaser the specs on maintaining it in order to keep it in optimium condition.  That way, if the product is not used properly and the purchasers comes back for a refund, the arguement can be made: why didn’t you take care of it properly?  After all, someone who manufactures a product and sells it doesn’t want to go around giving money back to purchasers for something that was misused, not maintained appropriately, and therefore broke down due to neglect.  After all, if I had my way I’d only change the oil in my car every 200,000 kms, but that would have consequences.

Our carpet cleaning programs are designed based on manufacturers’ warranty requirements.   These steps are necessary to protect and maintain your carpet so that it is kept in optimal condition.   This is based on fact, not any one person’s personal opinion or experience, but on the research, testing and results of numerous companies over decades of this product being created and sold.

WHAT DO THE MANUFACTURERS SAY?

There are key elements to carpet cleaning wherever there is HIGH TRAFFIC.  This is key – we’re not talking about the carpet on the bottom of your living room closet, or the spare room where Auntie Frieda and Uncle George go once per year but is otherwise unused, we’re talking about HIGH TRAFFIC AREAS: carpet that gets walked on every day by multiple pairs of dirty feet.    This is the lobby areas of buildings, the stairwells, the hallways.  They take a beating, and need to be cared for in order to ensure the best lifespan of the product.

The warranty requirements have 5 mandatory elements:

1) Entrance Mats : reduce the amount of dirt tracked in.  Use them.  It’s in the warranty requirements because they work and make a significant difference.

2) Vacuuming: get that abrasive soil out before it cuts and scrapes the carpet fibers under the grinding action of footsteps.   Everyone knows to vaccum but are you doing it properly?  Are you doing it enough?

3) Spot Cleaning: get that stuff out of there before it sets permanently!  And not any 1 spot cleaner is good for every type of spot.  Use the right product, don’t bleach the carpet fibers, and don’t set the stain permenantly by using the wrong thing.

4) Interim Maintenance : this can take several forms, but is a required step for high traffic areas in carpet – lighter than a hot water extraction clean, but heavier than vacuuming.

5) Hot Water Extraction: this is the most recognized form of carpet cleaning, also known as steam cleaning or restorative cleaning.  It is a necessary step, but not the only step – look at all the other steps that come before it.

Keep your warranty valid.  Maintain your investment.  Keep your strata clean.  That’s the goal and we’re on your side to achieve that result.  Don’t let the situation get extremely bad, then try to tidy it up a year later with a hot water extraction clean, expecting that it can and will every time be able to correct a cumulative year’s worth of neglect.  That approach doesn’t work.  It’s proven not to work.  If it did, that’s what would be outlined in your warranty.  But it’s not.

Spot Cleaning Product Selection

What To Look Out For

Everyone says their cleaning product is the best.  But how do you know what to really use for spot cleaning your carpet? With so many products out there, what should you look for to ensure that you’re using what you should for your carpet.

ServiceMaster Clean Residential product lines are developed by the R&D departments of a $5billion per year company to ensure they meet all necessary standards and requirements for excellence.  That’s how our green line or products was born.  However, you may not have that type of backing when selecting a cleaning agent from the local store.   Here’s what to look for, and a simple residue test if you need a quick solution and you don’t have time to call in the professionals at ServiceMaster Clean.

“WARNING! Do not use chlorinated cleaning solutions, quaternary solutions, petroleum

distillates, solvent-based cleaners, or citrus cleaning solutions.”

– Lees Carpet Manufacturing guide.

Here’s what to watch out for:

PH LEVEL: When selecting a cleaning agent, avoid products with pH levels over 9.5

Avoid – Toxicity: non-toxic, and inflammable solvents.

Avoid – Optical Brighteners:  They can adversely affect the coloration of carpet and lead to premature yellowing and aging.

Avoid – Sticky Residue:  Do not use a product on your carpet which will leave behind a sticky residue.  This will lead to rapid resoiling and the need for more frequent cleanings.

Sticky Residue Test

To test a solution to ensure that it does not leave a sticky residue, you can perform the following simple test:

  • Pour a small amount of the cleaning solution into a clean glass dish.
  • Let the dish stand uncovered to air dry, until all liquid has evaporated
  • Break up any hard residue left on the bottom of the glass dish.  If it is powdery, dry flakes, or dry crystals, this is an acceptable solution, as this can be vaccuumed out of the carpet fiber
  • If it is oily, greasy, sticky, or waxy the solution is not acceptable as this will stick to the carpet fiber and contribute to rapid resoiling

Carpet Cleaning Explained – Hot Water Extraction vs. Interim Maintenance Cleaning

carpet tech gear

Hot Water Extraction vs. Interim Maintenance Cleaning

What Are The Differences – Why Do They Both Work?

When your carpets are being cleaned, the most important thing to remember is that it is not a matter of using one method or the other, but both combined in a maintenance program to achieve the desired results and follow warranty requirements.  Interim cleaning generally cleans the top 30% of the carpet fibers removing spots and stains, and hot water extraction cleaning includes the bottom 70%Interim cleaning is considered a more frequent and necessary step by carpet manufacturers, while hot water extraction is required less often and considered restorative.  Use of both interim and restorative cleans is mandatory to keep a carpet warranty valid.  This is because used together, they are very effective; much more so than when just one method is used alone.

You, or building managers and strata members may wonder, what are the differences?  What should be expected when they see each method of cleaning being performed?  The following breakdown will hopefully provide some necessary insight as to what is being done in order to properly maintain your carpet, extend its’ lifespan, and keep the warranty valid.

Rotary Method – Interim Maintenance Clean

Cost Per Visit: Less than hot water extraction, typically 1/3 to 1/2 of the price.

Frequency: 3x per year based on the amount of foot traffic typically found in residential strata buildings.

Time To Perform: 1/3 to 1/2 of the time when compared to hot water extraction, depending upon the condition of the carpet.

What this looks like: The technician will inspect the carpet and pre-spray spots and stains with appropriate cleaning agent, 5 – 10 minutes at least before cleaning the area with the rotary machine.  He may pre-spray the entire length of the common area with a more general soil lifting agent prior to cleaning the carpets.

After the cleaning agent has some time to suspend the soil, he will clean the area with the rotary machine, which I would compare to moving like a lawnmower; it is pushed down the halls in a side to side motion, scrubbing the top 30% of the carpet fibers removing dirt and stains.  This method is especially effective against greasy or oily stains.

The pads which are used to do this cleaning, are flipped and changed as necessary to ensure carpet is being cleaned effectively.  They are washed in a washing machine prior to reuse.

It should be noted that stairs cannot be cleaned with this interim method.

Drying Time: Minimal to none.  Since there is no hot water being injected into the carpet fibers as would be done with a restorative hot water extraction cleaning, some areas may feel damp immediately afterward where pre-spraying spots was necessary, where other areas may feel dry to the touch.  The spinning action of the dry pad pulls the soil and cleaning agent previously applied quickly from the carpet fibers and wicking finishes drying time almost immediately.

Result: Spots and stains should be removed, carpet is cleaner.  Top 30% of the carpet fibers have been serviced.  On carpet with longer fibers, there may be swirl marks from the rotary motion which will disappear as people walk on the carpet, or once it has been vacuumed.  Technicians have reported that this is the best method for getting most visible stains out of carpet.

Hot Water Extraction – Also Known As Steam Cleaning or Restorative Cleaning

Cost Per Visit: Most expensive type of carpet cleaning, 2x – 3x that of interim rotary cleaning

Frequency: 1x per year in typical high traffic areas of residential strata buildings, based on foot traffic.  Some buildings where tenants do not take as much care with the carpets may require more frequent cleanings, especially in problem areas.  These typically include outside elevators, main entrances, stairs to parking areas, etc.

Time to Perform: slower than maintenance cleaning, as the technician must methodically move the wand by hand in patterns to ensure this cleaning method is working most effectively.  Time must be taken to remove the hot water injected into the carpet.  Usually this takes approximately 2x as long.

What this looks like: A properly trained technician will use a truck mounted cleaning system or high powered portable to clean the carpets.  It involved a pre-conditioning phase to emulsify soil (pre-spraying), and an injection extraction rinse phase that remove the soil.

The technician will pre-spray spots and stains, and then use either the wand connected to the truck mount unit or the high powered portable, to inject and remove hot water from the carpet, sucking up the soil so that it may be disposed of.

Drying Time: this can vary greatly, depending on air flow, humidity in the air, what the carpet is made of, and the experience of the technician.  Properly trained professionals can ensure they do not over wet a carpet, which can result in extended drying time and possible damage to the carpet. 6-8 hours is optimal.   Open windows and doors to increase air flow and hasten drying time, which can be as little as 2 hours.

Results: Spots and stains removed, bottom 70% of the carpet fibers are cleaned as well as the top 30%.  Best restorative method for heavily soiled carpets.  Carpets with longer fibers may show a pattern from the cleaning wand being moved across the carpet.  This will disappear as it is walked on or vacuumed.  It may not be visible at all on short fiber carpets.

No individual cleaning method can be accurately described as best for every carpet in every situation.  Each has its’ place in the overall picture of carpet maintenance.  However, both methods combined with frequent vacuuming and spot removal are necessary to keep a carpet warranty valid.

Who Is ServiceMaster?

“You guys are just a small outfit, right?”
Annual Revenues exceed $5.5 billion.
(But that’s not just the Burnaby office)

“If you don’t live it, you don’t believe it.”
Marion E. Wade.
Founder of ServiceMaster


ServiceMaster Quick Facts:

  • 1947, the original company is incorporated by Marion Wade, a former minor league baseball player
  • 1952, services expanded to include carpet cleaning
  • 1984, Fortune Magazine rates ServiceMaster #1 among the “Service 500”
  • 1998, Success Magazine names ServiceMaster the “#1 Best-Run Franchise Company in the Country”.
  • 1998, Financial Times ranks ServiceMaster the “Sixth Most Respected Company in The World”.
  • Present: ServiceMaster ranked #3, in “Top 5 In Its’ Industry” by Fortune 500

But what does that mean to YOU, in regards to dealing with

ServiceMaster Clean Residential?

  • You’re working with a locally owned company that draws upon the resources, research, and experience of a $5.5 billion dollar organization.
  • ServiceMaster holds us accountable for quality standards.
  • We’re also provided with cleansers and equipment that is researched, designed and available only to ServiceMaster operators, including the Green product line.


But Who Are You Guys At
ServiceMaster Clean Residential?

David Benoit is the owner and operator of the residential franchise servicing the GVRD.  His background is in business, and operating a successful company is his passion.  He purchased the Residential franchise – servicing stratas and property management companies and homeowners for building maintenance needs in 1998.  He cares about people, quality, and commitment to growth through excellence, which has grown this branch of ServiceMaster since he stepped in.

“If there’s a problem, we’ll always go back and see if we can fix it.  We’ll take care of it.”
David Benoit.

ServiceMaster Clean Residential in 2010 has grown again to service its customers even better:

  • Customer follow up and satisfaction program.
  • Addition of another carpet cleaning technician to keep up with demand
  • New Service: dryer vent cleaning with our exterior services division
  • High Rise Services: window cleaning, dryer vent cleaning, and caulking repair
  • Additional exterior crews added
  • New Office Location at #160 – 21900 Westminster Hwy, acting as central dispatch for the GVRD

Each division provides services from specialists.  For example, our carpet cleaners are trained, career technicians.  They don’t clean windows.  However, we do have window cleaning experts and other professional cleaners in their respective fields.

Everyone at SVM Clean Residential works to fulfill our simple mandate: “We’ll take care of it.”

Carpet Abrasion – Real Soil vs. Apparent Soil

Abrasion of carpet fibers negatively affects the carpets appearance – it causes permanent damage and gives the illusion of  “Apparent Soil”.

Abrasion: “Dull, dark areas caused by scratching of the fibers from particulate soils.  This will appear to improve when the carpet is wet.”

There are two types of soil according to the ESTEAM Cleaning Schools Carpet Cleaner’s Handbook – Real Soil, and Apparent Soil.

Real Soil is defined as “…any matter that is foreign to the construction of the carpet and which can actually be removed from the carpet.  Remember, carpet acts as a filter in the indoor environment by trapping soil, such as animal and human dander, gases, and soils such as sand, grit, food, hair, and ashes, etc.”

Apparent Soil:  “Appears as soil but cannot be removed because it is not really soil.”

During the snowy winter conditions in Vancouver, sand and salt are used outside building entrances to prevent slipping.  This soil is tracked into the building and trapped in the carpet fibers.   This ‘Real Soil’ should be removed as much as possible with frequent vacuuming.  A beater bar vacuum cleaner will give best performance.   This will reduce abrasion of the carpet fibers.

The longer the soil is allowed to sit on the carpet, the more it will become distributed throughout the building due to the mechanics of soiling.

“Most soil that accumulates in carpets is from the soles of shoes, specifically in the main entrance of the home.  Soil is transferred to the carpet from the shoe sole until the carpet is as soiled as the sole of the shoe.  At this point, some soil will transfer to the shoe sole and be re-deposited on a less soiled area of the carpet.  This is how traffic areas develop and spread… It is estimated that 74% to 79% of the soil in most carpet is dry particulate matter.”

That percentage will be much higher after the type of winter we’ve just had – thanks to the sand and grit from outside the building.

The Solution: Deep extraction carpet cleaning.  Get the abrasive particles out of the carpet, especially before they become redistributed, spreading the problem.  Waiting to clean carpets that are heavily soiled will result in larger areas of the carpet becoming permanently damaged with wear patterns.  Scratched and cut carpet fibers cannot be repaired through cleaning.

How else can this be reduced?  Use of entrance mats, removal of shoes, and frequent vacuuming.

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