Service Master
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Services We Perform

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I’m often surprised to learn that a lot of property managers with whom we have a great relationship do not know all the services we make available to stratas. We are structured primarily to serve the property  management industry in the GVRD.  Here is a breakdown of what we can offer you.

Fredy
Floor Care
Account Manager: Fredy Cayta

contact Fredy for quotes: fredy at svmresidential.ca

-Carpet Cleaning & Carpet Cleaning Programs
-Spot Cleaning, Emergency Carpet Cleaning
-Upholstery Cleaning
-Tile Cleaning
-Linoleum Strip and Wax
Rachel Headshot

Exterior Cleaning Services
Account Manager: Rachel Hart
contact Moe for quotes: rachel at svmresidential.ca

-Window Cleaning: High Rise and Low Rise
-Gutter Cleaning 1x Clean and Gutter Cleaning Programs
-Dryer Vent Cleaning
-Pressure Washing
-Parkade Cleaning
-Building Facade Cleaning: hand scrub or pressure washing

Angel Profile Pic Option 1

Strata Janitorial and Building Caretaker Services
Account Manager: Angel Cividanes
contact for Angel: angel at svmresidential.ca

-Performance or Hourly Based Cleaning
-Part Time / Full Time Cleaning
-Building Caretaker Services
-Cloud Based Reporting

We guarantee satisfaction 100% within our quoted scope of work. Any customer concerns are addressed right away.

Thanks for considering ServiceMaster Clean Residential for Vancouver.

Carpet Cleaning Explained – Hot Water Extraction vs. Interim Maintenance Cleaning

carpet tech gear

Hot Water Extraction vs. Interim Maintenance Cleaning

What Are The Differences – Why Do They Both Work?

When your carpets are being cleaned, the most important thing to remember is that it is not a matter of using one method or the other, but both combined in a maintenance program to achieve the desired results and follow warranty requirements.  Interim cleaning generally cleans the top 30% of the carpet fibers removing spots and stains, and hot water extraction cleaning includes the bottom 70%Interim cleaning is considered a more frequent and necessary step by carpet manufacturers, while hot water extraction is required less often and considered restorative.  Use of both interim and restorative cleans is mandatory to keep a carpet warranty valid.  This is because used together, they are very effective; much more so than when just one method is used alone.

You, or building managers and strata members may wonder, what are the differences?  What should be expected when they see each method of cleaning being performed?  The following breakdown will hopefully provide some necessary insight as to what is being done in order to properly maintain your carpet, extend its’ lifespan, and keep the warranty valid.

Rotary Method – Interim Maintenance Clean

Cost Per Visit: Less than hot water extraction, typically 1/3 to 1/2 of the price.

Frequency: 3x per year based on the amount of foot traffic typically found in residential strata buildings.

Time To Perform: 1/3 to 1/2 of the time when compared to hot water extraction, depending upon the condition of the carpet.

What this looks like: The technician will inspect the carpet and pre-spray spots and stains with appropriate cleaning agent, 5 – 10 minutes at least before cleaning the area with the rotary machine.  He may pre-spray the entire length of the common area with a more general soil lifting agent prior to cleaning the carpets.

After the cleaning agent has some time to suspend the soil, he will clean the area with the rotary machine, which I would compare to moving like a lawnmower; it is pushed down the halls in a side to side motion, scrubbing the top 30% of the carpet fibers removing dirt and stains.  This method is especially effective against greasy or oily stains.

The pads which are used to do this cleaning, are flipped and changed as necessary to ensure carpet is being cleaned effectively.  They are washed in a washing machine prior to reuse.

It should be noted that stairs cannot be cleaned with this interim method.

Drying Time: Minimal to none.  Since there is no hot water being injected into the carpet fibers as would be done with a restorative hot water extraction cleaning, some areas may feel damp immediately afterward where pre-spraying spots was necessary, where other areas may feel dry to the touch.  The spinning action of the dry pad pulls the soil and cleaning agent previously applied quickly from the carpet fibers and wicking finishes drying time almost immediately.

Result: Spots and stains should be removed, carpet is cleaner.  Top 30% of the carpet fibers have been serviced.  On carpet with longer fibers, there may be swirl marks from the rotary motion which will disappear as people walk on the carpet, or once it has been vacuumed.  Technicians have reported that this is the best method for getting most visible stains out of carpet.

Hot Water Extraction – Also Known As Steam Cleaning or Restorative Cleaning

Cost Per Visit: Most expensive type of carpet cleaning, 2x – 3x that of interim rotary cleaning

Frequency: 1x per year in typical high traffic areas of residential strata buildings, based on foot traffic.  Some buildings where tenants do not take as much care with the carpets may require more frequent cleanings, especially in problem areas.  These typically include outside elevators, main entrances, stairs to parking areas, etc.

Time to Perform: slower than maintenance cleaning, as the technician must methodically move the wand by hand in patterns to ensure this cleaning method is working most effectively.  Time must be taken to remove the hot water injected into the carpet.  Usually this takes approximately 2x as long.

What this looks like: A properly trained technician will use a truck mounted cleaning system or high powered portable to clean the carpets.  It involved a pre-conditioning phase to emulsify soil (pre-spraying), and an injection extraction rinse phase that remove the soil.

The technician will pre-spray spots and stains, and then use either the wand connected to the truck mount unit or the high powered portable, to inject and remove hot water from the carpet, sucking up the soil so that it may be disposed of.

Drying Time: this can vary greatly, depending on air flow, humidity in the air, what the carpet is made of, and the experience of the technician.  Properly trained professionals can ensure they do not over wet a carpet, which can result in extended drying time and possible damage to the carpet. 6-8 hours is optimal.   Open windows and doors to increase air flow and hasten drying time, which can be as little as 2 hours.

Results: Spots and stains removed, bottom 70% of the carpet fibers are cleaned as well as the top 30%.  Best restorative method for heavily soiled carpets.  Carpets with longer fibers may show a pattern from the cleaning wand being moved across the carpet.  This will disappear as it is walked on or vacuumed.  It may not be visible at all on short fiber carpets.

No individual cleaning method can be accurately described as best for every carpet in every situation.  Each has its’ place in the overall picture of carpet maintenance.  However, both methods combined with frequent vacuuming and spot removal are necessary to keep a carpet warranty valid.

Awnings – Architecture Changes Bring Challenges

Inward slanting awnings – this is a newer feature being found in Vancouver over the last couple of years.  I’ve heard (though I may be wrong) that this is due to a change in Vancouver building law which no longer allows rain to run off of a building awning and onto city sidewalk.  Instead, the rainwater is directed downward to a gutter running the length of the awning where it meets the building.  It then flows through a downspout into the city sewer system.

We had a question from a couple of property managers concerning this type of glass canopy that appeared to be leaking.  If there are drips coming from the bottom sides of such a structure.  If the gutter at the base of these awnings is not regularly cleaned, they may become clogged with leaves, debris, and garbage thrown from above or blown off balconies by the wind.   Cleaning these gutters should get rid of any leaks you may be having.

Who Is ServiceMaster?

“You guys are just a small outfit, right?”
Annual Revenues exceed $5.5 billion.
(But that’s not just the Burnaby office)

“If you don’t live it, you don’t believe it.”
Marion E. Wade.
Founder of ServiceMaster


ServiceMaster Quick Facts:

  • 1947, the original company is incorporated by Marion Wade, a former minor league baseball player
  • 1952, services expanded to include carpet cleaning
  • 1984, Fortune Magazine rates ServiceMaster #1 among the “Service 500”
  • 1998, Success Magazine names ServiceMaster the “#1 Best-Run Franchise Company in the Country”.
  • 1998, Financial Times ranks ServiceMaster the “Sixth Most Respected Company in The World”.
  • Present: ServiceMaster ranked #3, in “Top 5 In Its’ Industry” by Fortune 500

But what does that mean to YOU, in regards to dealing with

ServiceMaster Clean Residential?

  • You’re working with a locally owned company that draws upon the resources, research, and experience of a $5.5 billion dollar organization.
  • ServiceMaster holds us accountable for quality standards.
  • We’re also provided with cleansers and equipment that is researched, designed and available only to ServiceMaster operators, including the Green product line.


But Who Are You Guys At
ServiceMaster Clean Residential?

David Benoit is the owner and operator of the residential franchise servicing the GVRD.  His background is in business, and operating a successful company is his passion.  He purchased the Residential franchise – servicing stratas and property management companies and homeowners for building maintenance needs in 1998.  He cares about people, quality, and commitment to growth through excellence, which has grown this branch of ServiceMaster since he stepped in.

“If there’s a problem, we’ll always go back and see if we can fix it.  We’ll take care of it.”
David Benoit.

ServiceMaster Clean Residential in 2010 has grown again to service its customers even better:

  • Customer follow up and satisfaction program.
  • Addition of another carpet cleaning technician to keep up with demand
  • New Service: dryer vent cleaning with our exterior services division
  • High Rise Services: window cleaning, dryer vent cleaning, and caulking repair
  • Additional exterior crews added
  • New Office Location at #160 – 21900 Westminster Hwy, acting as central dispatch for the GVRD

Each division provides services from specialists.  For example, our carpet cleaners are trained, career technicians.  They don’t clean windows.  However, we do have window cleaning experts and other professional cleaners in their respective fields.

Everyone at SVM Clean Residential works to fulfill our simple mandate: “We’ll take care of it.”

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